Cancellations by Client
a) All sessions and classes must be paid in full 3 days prior to the session / first class.
b) Appointments cancelled 1 calendar day before will not be refunded.
c) Appointments cancelled within 2 calendar days before will incur a $115 fee (inc. GST) [this is to cover the trainers’ time due to an unfilled spot).
d) Appointments cancelled more than 2 calendar days before will be rescheduled at a mutually agreeable time (within 2 months of the original booked date).
e) For the avoidance of doubt, a cancellation is defined as any appointment which cannot be upheld at the time, date and / or location of the original booking.
f) This cancellation policy applies in all cases.
If enrolled in a group class, workshop or any event held / hosted by Manners ‘n’ More and you are unable to attend for any reason any of the sessions, a make up session will not be provided and a refund will not be given for the missed session.
Where Manners ’n’ More incorporates the services of a 3rd party for example but not limited to, a Behavioural Veterinarian for a consultation and you do not advise of cancellation within 3 days or don’t arrive at the consultation, you will be required to pay their fee in full plus $50 for facility hire if applicable.
Cancellations by Manners n More
Cancellation of classes can happen from time to time due to inclement weather, high temperatures, facilitators being ill or facilities unavailable for any reason. Manners ’n’ More will make every effort to advise you via text, email and or Facebook notification on the Manners ’n’ More Facebook Page at least 30 mins prior to the start of class. Please be certain to provide us with the correct or primary mobile in which to contact you and check your mobile, email and our Facebook page prior to departing for training.
Any private consultations where Manners ’n’ More attend but for reasons we deem to be of concern for the safety to ourselves or the safety and well-being of your dog needs to be stopped, postponed or cancelled, you will be charged a $100 fee (if already paid, a refund will be less $100).